COMMUNICATIONS_CENTER

WARNING: DarkMatter Market staff will NEVER ask for your password, PIN, or mnemonic seed. All official communication is PGP signed. If a message is not signed by the key below, it is fraudulent.

ONLINE

Internal Support

Secure ticket system for orders, escrow disputes, and vendor issues.

Avg. Response: 2 - 6 Hours
Encryption: Database Level
Access: User Dashboard
ONLINE

Email Recovery

Account lockout, 2FA reset, and non-order inquiries only.

PGP ENCRYPTION REQUIRED
RESTRICTED

Security/Bounty

Whitehat disclosure of critical infrastructure vulnerabilities.

REWARDS IN XMR

>> TICKET_PROTOCOL.TXT

To ensure efficient processing of your support request on DarkMatter Market, adhere to the following protocol:

  • [1] Order Disputes: Must be initiated via the order page. Do not create a general ticket for active orders unless the dispute button is non-functional.
  • [2] Specifics: Include Transaction ID (TXID), Order ID, and Vendor Name in the subject line.
  • [3] Vendor Issues: If reporting a vendor for Terms of Service violations, provide proof (logs, images) hosted on a secure pastebin or internal image host.
  • [4] Wait Time: Do not bump tickets. Bumping resets your position in the queue.
NOTE: We do not provide support for user error regarding Monero (XMR) deposits to incorrect addresses or phishing links not listed on verified mirrors.

>> PUBLIC_KEY.ASC

ID: 89A4 B2C1
Systems Operational

Verify this site: kb3qxip7bvh6rgfre7h7gcxth2bf7ezo5tubp3a5cdef2pboc3bpdtad.onion

SHA256: 9f86d081884c7d659a2feaa0c55ad015a3bf4f1b2b0b822cd15d6c15b0f00a08